Refund policy

Thank you for shopping with xsanthi. We strive to provide high-quality products and exceptional customer service. Please read our policy carefully:

Refunds and Returns:

• Faulty or Damaged Products: We want you to be completely satisfied with your purchase. If you receive a product that is faulty or damaged, please contact us within 7 days of receiving your order. We will provide instructions for returning the item and arrange for a replacement or a full refund.

• Unused Products: We do not accept returns for products that have been used. For hygiene and safety reasons, returns are only accepted if the product is in its original, unused condition.

• Non-Refundable Items: Refunds will not be issued for items that are not faulty or damaged. Please review your order carefully before completing your purchase.

To initiate a return for a faulty or damaged product, please email us at gunyahhome@gmail.com with your order number, a description of the issue, and any relevant photos. We will respond promptly with further instructions.

Thank you for your understanding and support!